Ole Erik Brennhagen

40343210 | Rødstuveien 17, 0572 Oslo | [email protected]
Service-oriented and customer-focused, with a strong focus on customer satisfaction. He has extensive experience with systems such as Citrix, Windows Server, Xenserver, general network systems, development, Salesforce and other systems / applications. He is a good colleague with focus on good environment in the workplace, always pleasant and helpful.

Technical expertise

  • Work in large and small Open Source environments
  • VMWare, Citrix, Xen and other virtualization platforms
  • Linux and Windows Server and Client
  • Azure, intune, Active Directory, Azure Directory, Office 365
  • Agresso, Raiser’s Edge, Salesforce and other CRM systems
  • Python, Bash, Powershell and other script / programming languages

Experience

August 2018 - Ongoing, CRM IT Technical Manager, Save the Children Norway

  • Agile work with a focus on Salesforce and related integrations.
    • Aggresso, SMS system, Deployment systems and more.
  • Business partnering and requirement gathering.
  • Data and lead management for Volunteers in Salesforce.
  • Full Service Cloud delivery, including requirement discovery and project management.
  • Close cooperation with external technical partners.

February 2017 - August 2018, IT Consultant, IBM, Operations Manager

  • Sysadmin for Save the Children.
  • Involved in Salesforce and other projects.
  • Application operation and support for several national and international companies.

June 2014 - February 2017, IT Consultant, Evry ASA, 2/3. Line

  • Deep technical work for customers.
    • Citrix, network, Windows server and other applications
  • Customer team leader for Save the Children. This included attending customer meetings and daily meetings with the sysadmin.
  • Delivery of Office 365 and Azure projects.

June 2010 - June 2014, IT Consultant, Evry ASA, Service Desk

  • Technical support for several external customers by email and telephone.
  • Close contact with sysadmins.

June 2008 - June 2010, IT Apprentice, Buskerud University College

  • Technical service on student equipment.
  • Support for the college’s systems by phone and face to face.

Education

2007 - 2008

ICT Service and Operations, Hønefoss VGS

2006 - 2007

Electronics, Hønefoss VGS